General Questions

1. What is Zakoo?
Zakoo is an online store where you can shop a variety of quality products chosen for value, style, and everyday usefulness.

2. How do I place an order?
Browse our products, select what you want, add items to your cart, and follow the checkout steps to complete your purchase.

3. Do I need an account to make a purchase?
You can check out as a guest, or create an account to make future orders faster and track your order history more easily.

Shipping & Delivery

4. How long does delivery take?
Delivery times vary depending on your location and the shipping method you choose. Typical delivery estimates will be shown during checkout. .

5. How can I track my order?
Once your order ships, you’ll receive a tracking number by email so you can follow its progress until delivery.

Payments & Security

6. What payment methods are accepted?
We accept all major credit/debit cards and other secure online payment options available at checkout.

7. Is my personal information secure?
Yes — we use secure payment systems and industry-standard technology to protect your personal and payment information.

Returns & Refunds

8. What is your return policy?
If you are not fully satisfied with your purchase, you can return it according to our return policy. Please see the Returns section on our site for details.

9. What do I do if I receive a damaged or incorrect item?
Contact us right away with your order number and photos of the damaged or incorrect item — we’ll help fix it as quickly as possible.

Support & Contact

11. How can I get help if I have more questions?
If your question isn’t answered here, you can contact our customer support team via the Contact Us page anytime.